Frequently Asked Questions

Shipping & Delivery

Can weighing equipment be shipped internationally?

Shipping options for weighing equipment depend on the model, package size and destination. Contact us with the product model and delivery address to confirm availability.

How long will my order take to arrive?

Dispatch and transit times vary by stock status, product model, shipping method and destination. We can provide an estimate with your quotation.

What shipping methods may be available?

Courier, air freight or other freight arrangements may be available depending on the order size and destination. Please confirm the options for your shipment.

Will shipment tracking be available?

Where the selected shipping service provides tracking, we can share available shipment details after dispatch.

How are import duties and taxes handled?

Customs clearance, import duties and taxes depend on the destination and agreed commercial terms. Please confirm responsibilities before placing an order.

Ordering & Payment

What payment methods are available?

Please contact us for the payment methods available for your order. Accepted options will be confirmed on the quotation or invoice.

Can I request a quotation in another currency?

You can request a quotation in your preferred currency. The available billing currency will be confirmed before payment.

Can you quote for bulk orders?

For multi-unit purchases or larger procurement projects, please contact us for a quotation and any applicable order terms.

How can I confirm payment instructions?

Use only the payment instructions confirmed in your quotation or invoice. If you receive an unexpected request to change payment details, verify it with us before sending funds.

Can I request a specific payment method?

Payment options may differ by order and destination. Ask us whether your preferred payment method can be arranged.

Warranty & Product Support

What warranty applies to weighing equipment?

Warranty conditions differ by brand and model. Please request the applicable warranty information for the exact product before purchasing.

Is an extended warranty available?

Extended coverage, where offered, depends on the manufacturer and product model. Contact us to confirm whether it is available.

What does the product warranty cover?

Warranty coverage and exclusions are determined by the applicable manufacturer or supplier terms. Please check the documentation for your specific model.

How do I request warranty assistance?

Contact us with the product model, serial number if available, purchase details and a description of the issue. Photos or a short video may help us review your request.

Can I get product information or technical guidance?

You can contact us for model information, available documentation and guidance on where to obtain product-specific technical support.